Support – A2Dsign - Local Music Player

This page applies to older versions of the Mac app “A2Dsign - Local Music Player”. The app is now called A2Dsign: Local Music Desktop; its features and privacy practices are unchanged.

Questions, problems or ideas about the A2Dsign - Local Music Player? Write to us, we usually reply within a few business days.

Contact

Email: info@a2dsign.com

To help us help you quickly, please include: device or operating system with version, app version, where you bought the app, and what exactly happened.

Frequently asked questions

Where is my data stored?

Only on your device. Favorites, ratings, playlists and settings are stored locally. There is no account and no cloud. Details are in the privacy policy.

Which formats are supported?

MP3, FLAC, OGG, WAV, AAC, M4A, Opus and WebA.

The app doesn’t find my music.

Select the folder containing your music in the app and grant access if your system asks for it. The app only reads folders you have shared with it.

How do I back up my playlists?

Choose a storage folder in the settings. Favorites and playlists are automatically saved there as M3U files, so you can back them up or use them in other players.

How do I get a refund?

Refunds are handled by the store you bought from, according to its policies. For the Mac App Store, use reportaproblem.apple.com. We have no access to payments ourselves.